Gemstone Buying FAQs
How do I ask about a particular gemstone?
Use the contact form and include the product name or Stone ID, such as GS-000002.
Does every stone have a laboratory report?
No. Read the report status on the individual listing. Some details are owner reported, and some reports are pending. Ask us for the available information for the specific stone.
Does unheated mean independently verified?
Read the evidence note. An owner-reported treatment description is not the same as independently verified laboratory information. Report-based descriptions identify the supplied evidence and any remaining verification limits.
Are display settings included?
Our loose gemstone listings are for the stone only. A setting used to photograph the stone is excluded unless expressly included in the product description.
What currency are prices in?
The four new October gemstone listings are priced in US dollars. Check the displayed currency before ordering.
Can I see more photographs?
Ask through the contact form with the Stone ID and the view or detail you would like to see.
Where can I find delivery and returns information?
Review the store’s published policies and contact us for destination-specific questions before placing an order. This FAQ does not set delivery times, return windows or refund terms.